Innovative Benefit Planning
  • 13-Apr-2018 to 12-Jun-2018 (PST)
  • Customer Service
  • Moorestown, NJ, USA
  • Salary
  • Full Time

Innovative Benefit Planning (Innovative) is an employee benefit and financial services company located in Moorestown, NJ.  We are looking for an Employee Benefits Customer Support Specialist to join our growing team.

For over 20 years, Innovative has enjoyed steady and significant growth without losing sight of the two most important aspects of our business: our people and our clients. We have recently purchased, renovated and relocated to a state-of-the-art building in Moorestown, NJ (minutes from Philadelphia). It was specifically designed to provide superior service to our clients by facilitating employee communication and collaboration. 

If you are an exceptional problem solver, are motivated to service beyond a client's expectations and can thrive in an open environment where paid time off is at your choosing but where urgent productivity and results are second nature; then you will feel very much at home as a member of the Innovative team.

The Employee Benefits Customer Support Specialist position at Innovative, is a key member of the client service team.  This position directly supports the Account Management team during the sales/renewal phase of the business and assumes the responsibility for resolving claim issues and assisting client employees with general benefit questions, as they occur.  Since part of our core values is to "put people first", a positive and supportive attitude is essential when delivering timely and accurate services to our clients and when coordinating or facilitating the actions of your team. 

 Client Relations:

  • Field all issues, claims and problems related to either client's coverage or those specifically related to an individual employee.  These include: benefits questions, ID card requests, student status updates, provider directories, pre-authorization assistance, and referral assistance.
  • Diligently and quickly pursue each inquiry/claim until the most positive resolution is achieved; regularly communicate the progress to the client and document in the Innovative database.  
  • Communicate to the Account Managers and other related service team members the progress towards achieving a positive resolution to client claims, problems and questions.

The Employee Benefits Customer Support Specialist must have 3-5 years of experience in the Insurance field, along with: 

  • A sense of urgency and ownership in all you do.
  • The ability to manage several different assignments and responsibilities at the same time.
  • A general knowledge of Medical, Dental, Life and Disability Insurance.
  • Proficiency with Microsoft Office Suite and Salesforce.
  • The ability to effectively interact and communicate with various insurance carriers, clients and team members.
  • Flexibility with working hours that, at times, require evening and weekend work.
  • A willingness to continually upgrade their knowledge and understanding of the Insurance Industry and desire to advance within the organization.

 How We Measure Success:

  • All Inquiries are completed on a timely basis.
  • All add/deletes are completed on a timely basis.
  • 100% accuracy as it pertains to renewal presentations and reports.
  • All timelines are communicated clearly and any potential issues or delays are clearly communicated both internally to the team and externally to client.
  • High client satisfaction factor (measured from client surveys) and retention persistency.
Innovative Benefit Planning
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