Innovative Benefit Planning
  • 11-Mar-2019 to 10-May-2019 (PST)
  • Customer Service
  • Moorestown, NJ, USA
  • Hourly
  • Full Time

Innovative Benefit Planning is a well-respected, successful and growing company that combines innovation with integrity and provides services in the areas of employee benefits, employee wellness, human resources consulting and group retirement planning for companies nationwide.  For 30 years, our people and experience have helped countless organizations achieve their goals in these areas. Our focus is on creating comprehensive, custom plans that deliver better, cost-saving techniques and manage it all with our highly skilled support team.  Our state-of-art building is located in Moorestown, NJ (minutes from Philadelphia). 

We have an immediate opening for a Benefits Claim Advocate, which we have branded with the job title of Benefit Guardian at Innovative.  We want you to bring your talent and commitment to Innovative and build a lasting, professionally and personally fulfilling career.  You will thrive in an open and collaborative environment where paid time off is at your choosing but where productivity and results are expected and necessary for you to reach your potential.

The Benefit Guardian position at Innovative is a key member of the client service team.  This position directly supports the Account Management team during the sales/renewal phase of the business and assumes the responsibility for resolving claim issues and assisting client employees with general benefit questions, as they occur.  Since part of our core values is to "put people first," a positive and supportive attitude is essential when delivering timely and accurate services to our clients and when coordinating or facilitating the actions of your team. 

Essential Duties and Responsibilities

Client Relations:

  • Answer and respond to all issues, claims and problems related to either client's coverage or those specifically related to an individual employee.  These include: benefits questions, ID card requests, student status updates, provider directories, pre-authorization assistance, and referral assistance.
  • Diligently and quickly pursue each inquiry/claim until the most positive resolution is achieved; regularly communicate the progress to the client and document in the Innovative database.  
  • Communicate to the Account Managers and other related service team members the progress towards achieving a positive resolution to client claims, problems and questions.
  • Complete employee benefit online enrollments into requisite carrier systems.

Job Requirements (Skills and Competencies)

The Benefit Guardian applicants should have 1+ years of experience in the Insurance field, along with: 

  • A sense of urgency and ownership in all you do.
  • The ability to manage several different assignments and responsibilities at the same time.
  • A general knowledge of Medical, Dental, Life and Disability Insurance.
  • Proficiency with Microsoft Office Suite and Salesforce.
  • The ability to effectively interact and communicate with various insurance carriers, clients and team members.
  • A willingness to continually upgrade their knowledge and understanding of the Insurance Industry and desire to advance within the organization.

 How We Measure Success:

  • All Inquiries are completed on a timely basis.
  • All enrollments and add/deletes are completed on a timely basis.
  • 100% accuracy as it pertains to renewal presentations and reports.
  • All timelines are communicated clearly and any potential issues or delays are clearly communicated both internally to the team and externally to client.
  • High client satisfaction factor (measured from client surveys) and retention persistency.

Benefits and Culture:

  • Competitive salary
  • Competitive medical, dental, vision, life and disability plans
  • 401(k) plan with matching employer contributions
  • Flexible Paid Time Off Policy
  • Life insurance and disability coverage
  • Legal Shield/ID Shield options
  • Volunteer days
  • Team building events
  • Endless snacks and freebies in the office "Cafe"

At Innovative, we aim to cultivate a work environment that is fun, dynamic and exciting, where employees feel challenged and motivated in a fast-paced environment, as well as respected and supported to reach their full potential and achieve their career and personal goals.

Innovative Benefit Planning
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